Terms & Conditions

Effective Date: 26/02/26
Website: www.theukchief.co.uk
Business Name: The UK Chief
Location: Surrey, United Kingdom
Email: jed@theukchief.co.uk

1. Introduction

These Terms & Conditions govern your use of the website www.theukchief.co.uk and the purchase of products from The UK Chief (“we”, “us”, “our”).

By accessing this website or placing an order, you agree to be legally bound by these Terms & Conditions. If you do not agree, please do not use our website.

These Terms apply to all purchases made through our website.

2. About The UK Chief

The UK Chief is a UK-based supplier of professional rehabilitation, clinical and performance equipment operating from Surrey, United Kingdom.

For enquiries, please contact:
Email: jed@theukchief.co.uk

3. Eligibility to Purchase

By placing an order, you confirm that:

• You are at least 18 years old

• You are legally capable of entering into a binding contract

• The information you provide is accurate and complete

We reserve the right to refuse service to anyone at our discretion.

4. Products

All products are subject to availability.

We reserve the right to:

• Modify or discontinue products without prior notice

• Limit quantities available

• Update product descriptions or specifications

Images are for illustrative purposes only. Actual products may vary slightly in colour, finish, or packaging.

Professional or clinical equipment must be used appropriately and in accordance with manufacturer instructions.

5. Orders

After placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order.

A legally binding contract is formed only when your order has been dispatched.

We reserve the right to cancel or refuse any order where:

• Payment cannot be authorised

• A pricing or product description error has occurred

• The product is unavailable

• We suspect fraudulent activity

If we cancel an order after payment has been taken, a full refund will be issued.

6. Pricing & Payment

All prices are listed in GBP (£).

We do not currently charge VAT as we are not currently VAT registered.

We reserve the right to change prices at any time, but this will not affect orders already confirmed.

Payment must be made in full at checkout using approved payment methods displayed on the website.

We do not store full card details. Payments are processed securely via trusted third-party providers.

7. Delivery

Delivery times provided are estimates only and are not guaranteed.

We are not responsible for delays caused by couriers, customs, or events outside our control.

Risk in the goods passes to you upon delivery to the address provided.

You must inspect goods upon receipt and notify us within 48 hours if:

• Items are damaged

• Items are missing

• Incorrect items were received

Failure to notify us within this timeframe may affect your ability to claim.

8. Returns & Cancellation (Consumers)

If you are purchasing as a consumer, you may cancel your order within 14 days of receiving the goods in accordance with the Consumer Contracts Regulations 2013.

To exercise your right to cancel, you must notify us in writing within 14 days of receipt.

Returned items must:

• Be unused

• Be in original packaging

• Be in resalable condition

Return shipping costs are the responsibility of the customer unless the goods are faulty.

Refunds will be processed within 14 days of receiving the returned goods.

We reserve the right to deduct from refunds where goods show signs of use beyond what is necessary to inspect them.

Certain items may be non-returnable for hygiene or safety reasons.

9. Faulty or Damaged Goods

If a product is faulty or damaged, please contact us immediately at jed@theukchief.co.uk.

You may be entitled to a repair, replacement, or refund under the Consumer Rights Act 2015.

We may require photographic evidence before processing a claim.

10. Warranty

Many products supplied by The UK Chief are covered by manufacturer warranties. Warranty periods vary depending on the product.

Warranty does not cover:

• Normal wear and tear

• Accidental damage

• Misuse or improper installation

• Unauthorised modifications

Warranty claims may require communication directly with the manufacturer.

11. Professional Use Disclaimer

Some products sold by The UK Chief are intended for professional or clinical use.

It is the responsibility of the purchaser to ensure:

• The product is suitable for its intended use

• Users are properly trained

• Manufacturer instructions are followed

The UK Chief accepts no liability for injury or damage resulting from misuse or improper application of equipment.

12. Limitation of Liability

To the fullest extent permitted by law, The UK Chief shall not be liable for:

• Indirect or consequential losses

• Loss of business, revenue, or profits

• Injury arising from improper use of equipment

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded.

13. Intellectual Property

All content on this website, including text, graphics, logos, images, and design, is the property of The UK Chief and may not be reproduced without written permission.

14. Website Use

You agree not to:

• Use this website for unlawful purposes

• Attempt to gain unauthorised access to systems

• Transmit harmful or malicious code

We reserve the right to restrict or terminate access where misuse occurs.

15. Data Protection

We process personal data in accordance with UK GDPR and the Data Protection Act 2018.

Please refer to our Privacy Policy for full details.

16. Force Majeure

We are not liable for failure to perform obligations where such failure results from events beyond our reasonable control, including but not limited to:

• Natural disasters

• Strikes

• Supply chain disruptions

• Government restrictions

17. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact

For any questions regarding these Terms & Conditions, please contact:

The UK Chief
Surrey, United Kingdom
Email: jed@theukchief.co.uk